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FAQ

Got questions? We've got answers! If you're not finding the information you need, give us a call at (406)994-3621. 


QuestionAnswer
Who is eligible to rent gear through Outdoor Rec?MSU students, faculty, and staff are eligible to rent gear. Alumni who have purchased their annual $75 alumni membership are also eligible to rent.
Why do staff/faculty pay more for rentals?Students who are taking at least 7 credits also pay a small recreation fee which helps to offset the cost of renting gear. In order to qualify for student pricing, individuals must be taking at least 7 credits.
What are your hours?We are currently open Monday, Wednesday, Friday from 10:00am until 6:00pm. These hours will extend through the end of the summer. 
What is a rental period?Monday-Wednesday and Wednesday-Friday rentals will be charged a 2-day rental rate. Friday-Monday will be charged a 3-day rental rate. Daily rental rates are available, but gear must be returned by 5:00pm for raft orders and by 6:00pm for all other rentals.
What is an alumni membership?MSU alumni are allowed to rent gear from Outdoor Rec if they first purchase an annual $75 membership. Alumni members with a current membership will rent at the faculty/staff price rate. If you're interested in purchasing an alumni membership, please email us at outdoorrecreation@montana.edu. 
What are your cancellation and refund policies?

Cancellations made 7 days or more prior to the pick up date will receive a 100% refund. 

Cancellations made 6-2 days prior to the pick up date will receive a 75% refund. 

No refunds will be given for cancellations made less than 48 hours prior to the pick up date.

Refunds will be made by crediting the original credit card used in the transaction, or by adding shop credit to your account. Cash refunds will not be issued. 

Why can't I rent winter gear anymore?Our winter season ended April 2nd and we won't be renting out those items until mid-November. Please check back then for more information. 
How can I rent gear for my MSU department event?

We love working with other MSU departments, clubs, and organizations! If you'd like to pay for an order via interdepartmental transfer, please fill out the following survey:

Survey Link. 

Help! I rented an inflatable watercraft and can't figure out the valves!

Never fear! Watch the following video for a quick and easy explanation on how to operate our valves.

https://youtu.be/WpQT4etX1ac

What are your other policies?

Please check out our page for additional information.